SAS usability
I’ve used SAS quite often recently because of their good prices and operated routes, and I must say their website service usability is simply awful. I’ll get to other problems some other time, but here’s a good one I found today:
A long time ago, I registered for their EuroBonus program. They sent me a client number.
However, when trying to register my flight to the program, I couldn’t succeed. “Wrong number”, it said. Their own number, which I copy-pasted from the confirmation email, didn’t work!
And yet, I managed in the end…
How did I do it? I removed the spaces from the number!!!
While the idea of formatting the number using spaces, to make for better readability, was of course a good one, it was only taken half way! The form was stupid enough not to remove the blank spaces.
I guess not too many SAS clients are really using their EuroBonus program…At least not online.
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PS. The membership number I used in this example is not the real one, of course. Just in case you considered trying it…